Saturday, February 25, 2012

Did IAM step back?

After the last media campaign which stirred countless responses over the VoIP problems apparently initiated by the telecommunication firm IAM, and the many blog posts, tweets, articles and letters from Skype, Viber and other software using the VoIP feature, the calm may have come back to the Internet community after many users reported an increase in Skype calls quality.

The speculations flying around assert that IAM may have pulled off and let the VoIP services re-operate fully without interference as a mean to cool down the public discontent which already shattered the companies reputation.

Some go as far as referring to a potential process of installing spying devices by IAM to control and monitor the information flow, cause of the potential interference with the VoIP feature... everything is plausibe!

While we are waiting for some of the technicians inside the company's corridors to leak a confirmation or a denial of the backing off from the usage of the newly deployed Cisco hardware, we can only speculate on a probable victory of the internet community to get the firm on its knee, asserting furthermore the immense power of the internet users in influencing policy making and companies behavior.

We hope to hear back from more people on the re-establishment of the good quality calls in Skype and other software using the VoIP feature, and until then, I will keep you updated on the news and development concerning the matter.

Mohamed Amine Belarbi

Thursday, February 23, 2012

Occupy IAM!

A lot of tumult has been raised concerning the outraging initiative Itisalat Al Maghrib, the leading telecomunication company, undertook in the last period.
The provider of internet decided to cut the VoIP services and thus thousands if not million of Moroccans are unable to use softwares using this service such as Skype and others.

Steming from a protectionist policy meant to safeguard the earnings of the company against any competition, IAM has shown a coward attitude towards its consumers and towards the worlwide softwares using the VoIP technology, and thus lost respect and allegiance from a wide array of local consumers ranging from the old grandma who used to talk to her grandson in Europe, to the businessman holding his meeting through Skype conferences with international partners, passing by the usual student who needs to pass a Skype interview with the admission offices of the US universities.

What makes the problem doomed to persist is the probable interference of the government in such matters, knowing that our lovely intelligence officers have a hard time tracking and monitoring our conversations which bypass the conventional phone lines.
The intelligence networks spread out accross the country have all to win from such measures prompted by IAM, and the lack of a governmental initiative to tackle the problem and restaure the citizen's right to enjoy the internet services wouldn't come with much surprise.

Whether it is to blame on IAM or on the old grumpy intelligence officers, the necessity to act is more than pressing in a society where the citizen strives to show that he is aware of his rights and is ready to fight for them.

Let us boycott IAM, shame it publicly through a staunch media campaign against it, and let us write petitions to Skype and other companies using the VoIP services prompting them to remind the government of its responsibility to assure a free internet where no company nor government can interefere and imped the rights of its users.

Let us Occupy IAM offices around Morocco!

Follows a video post concerning the matter:

IAM response: Deny everything as expected!
Viber Response to the consumer complaints about the VoIP problem: Source: 

Mohamed Amine Belarbi